Windows Vista and Windows 7: How does HP install software and gather data? Select an operating system and version to see available software for this product. Load unused, plain white letter, or A4-sized paper with a brightness level of at least 85 into the tray. Please try again shortly. The Virtual Agent is currently unavailable.
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Choose ‘Refresh’ to update the list. Select all Deselect all. Make sure that the correct paper is loaded Follow these steps in the order presented to resolve the issue.
Grasp the access handles on the sides of the printer to open the cartridge door. Any warranty support needed would be completed by the reseller that sold the product. This product cannot be identified by Serial Number alone. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. See your browser’s documentation for specific instructions.
How does HP install software and gather data? Click here for complete instructions for Replacing the Printhead Assembly. Asia Pacific and Oceania. A related error message, such as ‘Paper mismatch’ or ‘Paper too narrow’displays on the control panel.
Align the printer Use one of the following methods to align the printer. HP is compiling your results. Follow these steps in the order presented to check the ink levels in the cartridges. Solution and Diagnostic Data Collection. Remove the cartridge from the slot.
HP Customer Support – Software and Driver Downloads
Is my Windows version bit or bit? If your alignment page looks like the exampleyou do not need to continue troubleshooting. Europe, Middle East, Africa. We were unable to retrieve the list of drivers for your product.
Please wait while we process your request.
Or, view all available drivers for your product below. The estimated ink levels display. Select an operating system and version to see available software for this product. If the product does not phltosmart on by itself, press the Power button to turn it on. Purchase replacement cartridges and other supplies from the HP Store or local retailers. Load the correct np If the tray contains colored, photo, or used paper, the alignment fails.
If the printer has a refilled or remanufactured cartridge, or a cartridge previously used in another printer, the ink level indicators display inaccurate or missing information.
Thus, the warranty has been removed from this product. Already have an HP account? When one of the solutions resolves all-in-ohe issue, there is no need to continue troubleshooting.
HP Photosmart Premium All-in-One Printer series – C – Driver Downloads | HP® Customer Support